Policies

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Refunds & Cancellation Policy

This Refunds & Cancellation Policy explains how payments, refunds, cancellations, and related matters are handled for the services provided by Sutarzade Mahasangh Matrimony (the “Platform”, “Website”, “we”, “our”, or “us”). This Policy forms part of our Terms & Conditions and should be read together with them.

1. General

By purchasing any paid membership, plan, or service on the Platform, you acknowledge that you have read, understood, and agreed to this Refunds & Cancellation Policy. All fees are quoted in Indian Rupees (INR) unless stated otherwise.

2. Membership Plans & Payments

• We may offer different types of paid memberships or add-on services (for example: profile highlight, contact view, additional interests, etc.).
• The features, duration, and charges of each plan will be displayed on the Website or communicated through our official channels.
• Payments can be made using the available payment methods such as UPI, net banking, debit/credit cards, wallets, or other modes supported by our payment gateway.
• Once a payment is successfully completed and your plan is activated, the service is considered as “delivered” in terms of digital access.

3. No Refund Policy (Standard Rule)

As the Platform provides access to digital services and information immediately on activation of your membership, all payments made are generally non-refundable. This applies even if:

• You do not use the service or log in during the membership period.
• You are unable to find a suitable match during the membership period.
• Your expectations regarding the number or type of responses are not met.
• You decide to stop using the Platform for personal reasons (for example: engagement, marriage, or any other reason).

4. Exceptional Refund Considerations

In rare and genuine cases (such as duplicate payments or clearly proven technical errors on our side), we may consider a partial or full refund at our sole discretion. Such cases may include:

• Duplicate payment: If you are charged twice for the same plan due to a technical error.
• Failed transaction but amount debited: If your payment is debited from your bank/wallet, but the membership is not activated and the payment gateway does not auto-reverse the amount.

In such cases, you must inform us within a reasonable period and provide transaction proof (payment screenshot, bank statement, UTR number, etc.). After verification with the payment gateway and/or bank, we may process a refund or activate the service.

5. Cancellation by Member

• You may choose to cancel or deactivate your profile at any time from your account settings or by contacting us.
• Cancellation or deactivation of your profile does not entitle you to a refund of any portion of the membership fee already paid.
• If you get engaged or married during the membership period, you are requested to promptly update your profile status or ask us to deactivate/delete it.

6. Cancellation / Suspension by Sutarzade Mahasangh

• We reserve the right to suspend, restrict, or terminate your access to the Platform if you violate our Terms & Conditions, post inappropriate content, or misuse member information.
• In such cases of violation or misuse, no refund will be provided for the remaining membership period.
• If your account is suspended or terminated due to technical or administrative reasons not related to any fault of yours, we may, at our discretion:
  • Extend your membership period, or
  • Provide an alternative compensation or partial refund.

7. Plan Upgrades, Downgrades & Transfers

• In some cases, you may be allowed to upgrade to a higher plan by paying the difference in fees, subject to our current offers and rules.
• Downgrading plans or converting paid plans to free plans will not make you eligible for any refund or credit balance.
• Memberships are generally non-transferable between profiles. Any exception will be purely at our discretion and based on internal verification.

8. Chargebacks & Payment Disputes

• If you raise a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your account.
• We will share necessary transaction and usage details with the payment gateway or bank to resolve disputes as per applicable rules.

9. Service Interruptions & Technical Issues

We strive to keep the Platform available and functioning smoothly. However, temporary interruptions may occur due to maintenance, upgrades, server issues, or reasons beyond our control (such as network failures, ISP issues, or force majeure events).

• Short-term interruptions do not qualify for a refund.
• In case of prolonged disruptions affecting major parts of your active membership period, we may provide a reasonable extension of your plan or another suitable remedy at our discretion.

10. Changes to this Policy

We may modify or update this Refunds & Cancellation Policy from time to time. Updated versions will be posted on the Website with the date of the latest revision. Your continued use of the Platform after such changes will be treated as your acceptance of the revised Policy.

11. Contact for Refund & Cancellation Queries

For any questions or requests related to payments, refunds, or cancellations, you can contact the Sutarzade Mahasangh office using the details provided on the Contact Us page of the Website. Please remember to mention:

• Your registered name and mobile number.
• Your registered email ID (if applicable).
• Transaction ID / UTR number and payment date.
• A brief description of your issue or request.
• Send mail to sutarzade.payments@gmail.com